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, performance expectancy, effort expectancy, social influence, and facilitating conditions) that influence behavioral intention to use a technology and/or technology use.
Here, performance expectancy is defined as the degree to which using a technology will provide benefits to consumers in performing certain activities; effort expectancy is the degree of ease associated with consumers' use of technology; social influence is the extent to which consumers perceive that important others (e.g.
According to UTAUT, perfor- mance expectancy, effort expectancy, and social influence are theorized to influence behavioral intention to use a tech- nology, while behavioral intention and facilitating conditions determine technology use.
Second, from the perspective of effort expectancy, in organizational settings, employees assess time and effort in forming views about the overall effort associated
, performance expectancy, effort expectancy, social influence, facilitating conditions, and behavioral inten- tion) were adapted from Venkatesh et al
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